faq's

Do I need to bring any equipment at all?
No, all necessary equipment will be provided. If going on the snorkel tour, just bring your swimsuit & towel.
Do you need previous experience for any of these tours?
No previous experience is needed.
What happens if my ship doesn’t call port and I have made my reservation already?
You will get a full refund
Is there a way to book a last-minute tour once I am in Costa Maya?
Yes. Call our tour operator by their local phone number (Mexican cell phone). We will do our best to accommodate your group if there is space available.
Can I pay cash?
A $15 USD deposit is needed to guarantee your spot on the tour. The remainder can be paid in cash at check-in.
Do I need to bring any extra money?
The tour includes round trip transportation, so extra money is not needed unless you want to buy a souvenir or tip a tour guide.
Are tips included?
Gratuities are not included, but always welcome from our hard work staff.
Is transportation Included?
Yes, round trip transportation is included.
What happens if the ship leaves me?
All our tours are designed for you to be back onboard before the ship is scheduled to depart. BACK TO SHIP GUARANTEE.
Why meet outside the Pier?
Costa Maya Pier is a private building exclusive for companies that sell onboard. By meeting outside, we can offer more competitive rates and add flexibility, so we can customize the tour better to meet your needs. We want you to enjoy your visit to the Costa Maya to the maximum!